bce365 Privacy Policy
Your personal information is completely safe with us — bce365 protects your privacy through SSL encryption and strict data protection policies.
Introduction and Scope
bce365 (hereinafter referred to as "we", "us", or "the platform") provides a safe and reliable service for online gaming users in Bangladesh. This Privacy Policy ("Policy") explains what types of information bce365 collects from users through its platform, how that information is processed, for what purposes it is used, and how it is kept secure.
This Policy applies to the bce365 website, mobile version, and all related services. By using our platform, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.
bce365 never sells your personal information to third parties without your consent under any circumstances.
This Privacy Policy may be updated from time to time. For any significant changes, we will notify you through the platform or to your registered email. The latest version will always be available on this page.
What Information We Collect
bce365 collects various types of information to operate and improve its services effectively. The categories of information collected are described in detail below:
a) Personally Identifiable Information
During account registration and identity verification, we may collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- National ID card or passport details (where applicable)
b) Financial Information
Information required for transaction processing such as bKash, Nagad, Rocket, or Upay account numbers, transaction amounts, and payment history. Card numbers or full bank account details are not stored on our servers.
c) Usage Information
Information automatically collected while using the platform:
- IP address and device identifier information
- Browser type and operating system
- Login time and session duration
- Game play history and betting information
- Data obtained from cookies and similar tracking technologies
Purpose of Information Use
bce365 uses collected information only for the following legitimate purposes. We never use user data for unauthorized activities:
Account Management
To handle registration, login, identity verification, and account security.
Transaction Processing
To complete financial transactions related to deposits, withdrawals, and bonuses.
Customer Support
To provide assistance through 24/7 live chat and resolve complaints.
Fraud Prevention
To detect and prevent unauthorized access, money laundering, and fraudulent activities.
Service Improvement
To analyze user experience and further improve the game lobby and interface.
Communication
To send important policy changes, security alerts, and transaction confirmation messages.
Information Sharing with Third Parties
bce365 gives the highest importance to user privacy. We do not transfer your personal information to any third party except in the following specific circumstances:
Service Provider Partners
Only limited information necessary for service execution is shared with payment gateway operators (bKash, Nagad, Rocket, Upay), game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe), and technology infrastructure providers. These partners are contractually bound to comply with our privacy standards.
Legal Obligations
If disclosure of information is required under a court order, regulatory authority directive, or applicable law, bce365 may be obligated to provide the relevant information to the concerned authority.
Security and Protection
Relevant information may be provided to the concerned investigative authority for the investigation of fraud, money laundering, or other illegal activities.
What we never do: Sell, rent, or transfer information to third parties for marketing purposes.
Cookies and Tracking Technologies
bce365 uses cookies and similar technologies to improve the user experience and ensure platform functionality.
Essential Cookies
These cookies are essential for the basic functioning of the platform — such as maintaining login sessions, security verification, and saving language preferences. Disabling these cookies will prevent the service from working correctly.
Analytical Cookies
These cookies are used to understand which pages are used most, how users navigate, and where issues occur. The data collected remains aggregated and anonymous.
Cookie Control
You can disable cookies other than essential cookies by changing your browser settings. However, this may limit some functionality of the platform.
Data Security Measures
bce365 applies industry-leading security technology to protect your information. Our security infrastructure consists of the following components:
- SSL/TLS Encryption: All data transmission between browser and server is encrypted.
- Database Encryption: Sensitive information stored on servers is kept in encrypted format.
- Two-Factor Authentication (2FA): An additional verification layer to prevent unauthorized access to accounts.
- Firewall and DDoS Protection: Keeps the platform protected from cyber attacks.
- Regular Security Audits: Periodic security tests are conducted to identify vulnerabilities.
- Access Control: Only authorized personnel have access to personal data.
If you notice any unusual activity on your account, contact us immediately and change your password.
Data Retention Period
bce365 does not retain personal information beyond what is necessary. The retention period depends on the type of information and the purpose for which it was collected:
Account Information
Related information is retained while the account is active. When an account is closed, the minimum information required to meet legal obligations may be kept for a specified period.
Financial Transaction Information
Transaction records may be retained for an extended period in compliance with financial regulations and anti-money laundering rules.
Marketing Communications
You can unsubscribe from marketing messages at any time. After unsubscribing, your information will no longer be used for this purpose.
To request deletion or correction of information, contact [email protected].
Your Rights and Controls
As a bce365 user, you have the following rights over your own personal information:
Right to Access
You can find out what information we hold about you and receive a copy of it.
Right to Rectification
You have the right to request correction of any inaccuracies in your personal information.
Right to Erasure
In certain circumstances, you may request that your information be deleted.
Right to Object to Processing
You can object to and stop the use of your information for marketing purposes.
Right to Data Portability
The right to receive your information in a structured format and transfer it elsewhere.
Right to Restrict Processing
A request to temporarily limit the processing of your information in certain circumstances.
To exercise these rights, email [email protected] or contact our 24/7 live chat. We are committed to responding to verifiable requests within a reasonable time.
Protection of Minors' Information
bce365 provides services only to individuals aged 21 or older. We do not knowingly collect personal information from any minor.
Age verification is a mandatory step in the registration process. If a minor has created an account by providing false information and this is brought to our attention, we will immediately close that account and delete the associated information.
Notice to parents: If your minor child has created an account on our platform, please contact [email protected] immediately.
Policy Changes and Updates
bce365 reserves the right to amend or update this Privacy Policy as needed. Depending on the nature of the change, we will notify you in the following ways:
- Minor changes: By updating the "Last Updated" date at the top of the page.
- Important changes: By posting a notice on the platform and sending an introductory message to your registered email.
- Fundamental changes: You will be asked to consent to the new policy before using the service.
Continuing to use the platform after changes have been made will be considered as your agreement to the revised policy. We therefore recommend visiting this page regularly.
Contact Us
Contact us for any privacy-related questions
To exercise your data protection rights or if you have any questions about this Policy, contact us through any of the following channels:
To learn about responsible gaming, visit our Responsible Gaming page. Click to learn more About Us.